Buchanan Country ATV Trails is a global shopping platform that displays various kinds of shoe brands on our website. To keep our customers satisfied, we ensure to address all their concerns and questions immediately. On that note, here is a frequently asked questions page that might answer some of your queries about us.
How do I sign up?
Here’s a step by step guide on how to sign up on our platform:
- Click the ‘login’ button found at the top right corner of our website
- Fill in all the required information like your name and email address on the redirected page
- Tick all the boxes if you agree with our terms and conditions
- Press the ‘submit’ button to finish the process
- Wait for a confirmation email from us before logging into your account
- Once you get the confirmation, log in and enjoy shopping on our platform.
What are the perks of being a member?
If you’re a member of the Buchanan Country ATV Trails, you’ll enjoy the following perks:
- Exclusive access to special events
- Better discounts on selected products
- Latest updates about incoming products
- Timely reminders about current promotions.
How do I make an order through my account?
To order through your account, be guided by the different steps listed below:
- Log in to your account
- Select your preferred shoes
- Add them to your shopping cart
- Check out and fill in additional information like your address and phone number
- Select your payment method from the drop-down box
- Pay for them immediately if possible
- Click the ‘done’ button to finish
- Wait for order confirmation receipt from us
- Check your account regularly to track the status of your order.
What are the payment options available?
The payment methods allowed on our platform are as follows:
- Credit/Debit card (e.g. Visa and Mastercard)
- E-wallet (e.g. Paymaya and PayPal)
- Cash on Delivery (for selected countries only).
Shipping and delivery
How much is the shipping fee?
There is no shipping fee at Buchanan Country ATV Trails. It’s free of charge for all customers who ordered on our website.
How long does delivery take?
It depends on your current location but we try to have it delivered within 7 business days. However, please be aware that there might be delays because of logistics and customs intervals but rest assured that we will update you if any problems arise.
Track the status of your order by going to your account or by contacting us directly. We will also provide you with a tracking number so you can check it whenever you want through your preferred device.
Do you ship globally?
Yes. We ship in different parts of the world from Asia to Europe.
Cancellations and returns
Can I cancel my order?
Yes. If you want to cancel your order, please contact us as soon as possible so we can resolve the issue immediately. However, bear in mind that this is no longer allowed once your order has been shipped and is on the way to your destination, especially for COD orders.
How do I return my purchased product?
If there are any defects in your received orders, you can have them returned within 30 business days. Reach out to us through our website or contact number so we can discuss this more thoroughly.